Privacy Policy

Your Privacy Is Our Priority

At Lyrathis LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website lyrathis.store (the “Website”) or purchase products from us. It also informs you of your rights regarding your personal data and how to contact us if you have questions or concerns.

By using the Website, you consent to the data practices described in this policy. If you do not agree, please do not use the Website.

Section 1: Information We Collect

We collect several types of information from and about users of our Website, including:

Personal Information You Provide Voluntarily

When you create an account, place an order, subscribe to our newsletter, or contact us, you may provide:

  • Contact data: Name, email address, phone number, shipping address, billing address

  • Payment data: Credit/debit card details (collected and processed by Stripe, not stored by us)

  • Account credentials: Username and password (encrypted)

  • Communications: Any information you provide when contacting customer support or submitting reviews

Automatically Collected Information

When you browse the Website, we automatically collect:

  • Usage data: Pages viewed, time spent on pages, links clicked, search queries

  • Device data: IP address, browser type and version, operating system, device type

  • Location data: Approximate geographic location derived from IP address (city/region level, not precise GPS)

Information from Third Parties

We may receive information about you from:

  • Stripe: Payment confirmation (but not your full card number)

  • Shipping carriers: Delivery confirmation and tracking updates

  • Google Analytics: Aggregated behavioral data

Section 2: How We Use Your Information

Lyrathis LLC uses your personal information for the following legitimate business purposes:

Purpose Legal Basis
Process and fulfill your orders Contract performance
Communicate with you about orders (confirmations, shipping updates, refunds) Contract performance
Respond to customer service inquiries Legitimate interest
Prevent fraud and ensure security Legal obligation / legitimate interest
Improve our Website and product offerings Legitimate interest
Send marketing communications (with your consent) Consent
Comply with tax, accounting, and legal obligations Legal obligation

We do not use your information for automated decision-making or profiling that has legal or significant effects on you.

Section 3: Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

Service Providers

We share necessary data with trusted third parties who help us operate our business:

  • Stripe: Payment processing (your card details go directly to Stripe, not us)

  • Shipping carriers (USPS, UPS, FedEx, DHL): Shipping address and order details for delivery

  • Email service provider: For sending order confirmations and (with consent) marketing emails

  • Google Analytics: For website analytics (anonymized IP addresses)

These providers are contractually obligated to use your data only for the services we request and to maintain its confidentiality.

Legal Compliance

We may disclose your information if required to do so by law, such as:

  • In response to a subpoena, court order, or other legal process

  • To comply with tax or customs regulations

  • To protect the rights, property, or safety of Lyrathis LLC, our customers, or others

Business Transfers

If Lyrathis LLC is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and a prominent notice on our Website of any change in ownership or use of your personal information.

Section 4: Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

Type Purpose
Essential cookies Enable core functionality (shopping cart, checkout). Cannot be disabled.
Functional cookies Remember your preferences (e.g., language, saved cart).
Analytics cookies Collect anonymous usage data via Google Analytics to improve our Website.
Marketing cookies Track your browsing across websites to show relevant ads (we do not currently use retargeting ads).

Managing Cookies

You can control cookies through your browser settings:

  • Most browsers accept cookies by default. You can set your browser to refuse all cookies or to alert you when a cookie is sent.

  • Blocking essential cookies will prevent you from using the checkout feature.

For more information, visit www.allaboutcookies.org.

Section 5: Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

  • Order data: 7 years (to comply with tax and accounting requirements)

  • Account information: Until you delete your account, plus 30 days for backup deletion

  • Marketing preferences: Until you unsubscribe

  • Customer service communications: 2 years after last contact

After retention periods expire, we securely delete or anonymize your data.

Section 6: Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Our Security Practices

  • Encryption: All data transmitted between your browser and our Website uses TLS 1.2/1.3 (the same technology used by banks).

  • Access controls: Only employees who need your information to perform their jobs (e.g., customer service, fulfillment) have access. Each access is logged.

  • Payment security: As noted, we use Stripe (PCI Level 1 certified). We never store your full credit card number.

  • Regular audits: We conduct quarterly security reviews and vulnerability scans.

Limitations

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by law (within 72 hours where mandated).

Section 7: Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information.

For All Customers (Regardless of Location)

You have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of your personal information, subject to legal retention requirements (e.g., tax records).

  • Objection: Object to processing based on legitimate interests (e.g., marketing).

  • Portability: Request transfer of your data to another controller (where technically feasible).

For California Residents (CCPA)

If you are a California resident, California law provides you with additional rights, including:

  • The right to know what personal information we collect, use, and disclose

  • The right to opt out of the sale of personal information (we do not sell personal information)

  • The right to non-discrimination for exercising your CCPA rights

To exercise your California privacy rights, contact us as described below. We will respond within 45 days.

For European Economic Area (EEA) and UK Residents (GDPR)

If you are in the EEA or UK, you have the additional right to:

  • Restriction: Request restriction of processing while we verify accuracy or lawful basis

  • Withdraw consent: Withdraw previously given consent for marketing emails

  • Lodge a complaint: File a complaint with your local supervisory authority (e.g., ICO in the UK)

How to Exercise Your Rights

To make a request regarding your personal information:

  1. Email longtd.lyrathisllc@gmail.com with the subject line “Privacy Request – [Your Right]”

  2. Provide sufficient information to verify your identity (e.g., order number, email address used for purchase)

  3. Specify the right you wish to exercise

We will respond within 30 days (extendable by 60 days for complex requests). Verification may take up to 10 days. We will never charge a fee for exercising your rights unless your request is excessive or repetitive.

Section 8: Children’s Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately, and we will delete it.

Section 9: Third-Party Links

Our Website may contain links to third-party websites (e.g., Stripe’s payment page). This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read their privacy policies before providing any personal information.

Section 10: International Data Transfers

Lyrathis LLC is headquartered in the United States. If you are accessing our Website from outside the US, please be aware that your information may be transferred to, stored, and processed in the US, where our servers and central database are located. US data protection laws may differ from those in your country.

By using our Website or providing us with your personal information, you consent to the transfer of your information to the US. For EEA/UK customers, we rely on Standard Contractual Clauses approved by the European Commission to ensure adequate protection.

Section 11: Do Not Track Signals

Some web browsers offer a “Do Not Track” (DNT) signal. Our Website does not currently respond to DNT signals because no uniform standard has been adopted. However, you can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Section 12: Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last Updated” date at the bottom of this page indicates when the policy was last revised.

If we make material changes, we will notify you by:

  • Posting a prominent notice on our Website

  • Sending an email to the address associated with your account (if you have one)

Your continued use of the Website after the effective date of changes constitutes your acceptance of the revised Privacy Policy.

Section 13: Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Lyrathis LLC
Attn: Privacy Officer
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: longtd.lyrathisllc@gmail.com (use subject line “Privacy Inquiry”)
Phone: +84915396966

For data protection matters specifically, you may ask to speak with our designated Privacy Officer.

Section 14: Complaint Resolution

If you believe we have not adequately addressed your privacy concern, you have the right to file a complaint with:

  • For US customers: The Federal Trade Commission (FTC) at ftc.gov/complaint

  • For EEA customers: Your local data protection authority (find yours at edpb.europa.eu)

  • For UK customers: The Information Commissioner’s Office (ICO) at ico.org.uk

We ask that you give us the opportunity to resolve your complaint first by contacting us directly.