Shipping Policy

Our Commitment to Reliable Delivery

At Lyrathis LLC, we know that receiving your order quickly and in perfect condition is just as important as the quality of the products themselves. That is why we have built a shipping infrastructure designed for speed, accuracy, and transparency. This Shipping Policy explains our processing times, shipping rates, delivery estimates, international shipping procedures, and how we handle lost or delayed packages.

Please read this policy carefully before placing an order. By purchasing from lyrathis.store, you agree to the terms outlined below.

Section 1: Processing Time

Processing refers to the time between when you place your order and when we hand it over to the shipping carrier. This does not include transit time.

  • Standard processing: 1–3 business days (Monday–Friday, excluding US holidays)

  • Custom orders: 3–7 business days (design proofing + production)

  • Bulk orders (500+ units): 5–10 business days (we will notify you of exact timeline)

Important: Orders placed after 2:00 PM Mountain Time will be processed the next business day. Orders placed on weekends or holidays will be processed on the next business day.

Example: An order placed at 5 PM MT on Friday will begin processing on Monday.

Section 2: Domestic Shipping (Within the United States)

We ship to all 50 US states, including Alaska, Hawaii, and US territories (Puerto Rico, Guam, US Virgin Islands). Note that shipping to non-contiguous states and territories may take longer and cost more.

Standard Shipping (5–8 business days)

  • Cost: $4.99

  • Free shipping threshold: Orders of $35 or more (subtotal after discounts, before taxes)

  • Carriers: USPS First-Class Package or UPS Ground (depending on weight and destination)

Expedited Shipping (2–4 business days)

  • Cost: $9.99

  • Carriers: USPS Priority Mail or UPS 3-Day Select

Express Shipping (1–2 business days)

  • Cost: $19.99

  • Carriers: UPS Next Day Air or FedEx Standard Overnight

  • Note: Available only to contiguous US addresses (excluding PO boxes)

Delivery Estimates for Domestic Orders

Destination Standard Expedited Express
Contiguous US 5–8 days 2–4 days 1–2 days
Alaska/Hawaii 7–12 days 4–6 days 2–3 days
US Territories 10–15 days 6–8 days Not available

Important: Delivery estimates are business days and do not include the day of shipment. Weather, carrier delays, and peak holiday seasons may extend delivery times.

Section 3: International Shipping

Lyrathis LLC proudly serves customers worldwide. We currently ship to the following countries:

North America: Canada, Mexico
Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Switzerland, Belgium, Austria, Denmark, Sweden, Norway, Poland, Ireland
Asia-Pacific: Japan, Australia, New Zealand, Singapore, South Korea
South America: Brazil (selected regions only)

If your country is not listed, please contact us at longtd.lyrathisllc@gmail.com – we may be able to add it.

International Shipping Rates

Rates are calculated dynamically at checkout based on:

  • Destination country

  • Package weight and dimensions

  • Selected carrier (USPS International, DHL Express, or FedEx International)

Typical ranges:

  • Standard International (7–14 business days): 14.99–29.99

  • Expedited International (3–7 business days): 29.99–59.99

Customs, Duties, and Taxes

Important: Lyrathis LLC does not collect customs duties, import fees, or value-added taxes (VAT). These charges are the sole responsibility of the customer.

  • How it works: When your package arrives in your country, customs may assess duties/taxes. The carrier will contact you for payment before releasing the package.

  • Estimation: Use a duty calculator (e.g., simplyduty.com) to estimate potential fees before ordering.

  • Refusal of delivery: If you refuse to pay customs fees and the package is abandoned or returned to us, we will refund the product cost minus original shipping and any return shipping fees incurred.

For customers in the European Union: You may be charged VAT at your country’s rate (typically 19–25%). Some EU countries also charge customs duties on orders over a certain value (e.g., €150).

Section 4: Shipping Carriers

We partner with multiple carriers to offer the best balance of speed, cost, and reliability:

Carrier Typical Use Tracking Included?
USPS Standard domestic, lightweight international Yes
UPS Expedited domestic, heavy packages Yes
FedEx Express domestic, certain international routes Yes
DHL Expedited international Yes

You will receive the carrier name and tracking number in your shipping confirmation email.

Section 5: Tracking Your Order

How to Track

  1. Look for the shipping confirmation email from longtd.lyrathisllc@gmail.com (subject: “Your Lyrathis LLC order has shipped”)

  2. Click the tracking link in the email, or copy/paste the tracking number into the carrier’s website

  3. Alternatively, log into your account on lyrathis.store and view your order history

Tracking Updates

  • Tracking numbers typically become active within 24 hours of shipment

  • If your tracking shows “Label Created” for more than 3 days, contact us – the package may have been missed in a carrier scan

What If Tracking Doesn’t Update?

Some carriers (especially USPS for First-Class packages) may not scan packages at every point. Your package may still be moving. If tracking has not updated for 7 days, email us at longtd.lyrathisllc@gmail.com.

Section 6: Lost, Delayed, or Stolen Packages

Lost in Transit

A package is considered “lost” if:

  • Tracking shows no movement for 15 consecutive business days (domestic) or 25 consecutive business days (international)

  • The carrier confirms the package is lost

What we will do:

  1. Open an investigation with the carrier (7–14 business days)

  2. If confirmed lost, we will:

    • Ship a replacement at no cost to you (if product is in stock), OR

    • Issue a full refund including original shipping costs

Delayed Packages

We do not offer refunds for delays that are within the estimated delivery window or caused by:

  • Weather events

  • Carrier backlogs (e.g., holiday season)

  • Customs clearance delays

  • Incorrect address provided by customer

However, if your package is delayed by more than 10 business days beyond the maximum estimate, contact us, and we will work with the carrier to expedite.

Stolen Packages

Lyrathis LLC is not responsible for packages that are confirmed delivered (by carrier tracking) but stolen from your doorstep, mailbox, or building lobby. We recommend:

  • Shipping to a secure location (work address, friend/family with secure porch, or a package locker like Amazon Hub)

  • Requiring signature confirmation (available for an additional $3.99 fee – contact us to add to your order)

  • Installing a doorbell camera

If you believe your package was stolen, file a police report and contact the carrier. We will provide any documentation needed for your claim.

Incorrect Address Provided by Customer

If you enter an incorrect shipping address at checkout:

  • If the package is returned to us, you will be responsible for re-shipping costs ($4.99 domestic, actual cost international).

  • If the package is delivered to the wrong address due to your error, we cannot issue a refund or replacement.

Always double-check your address before clicking “Place Order.”

Section 7: PO Boxes and APO/FPO Addresses

PO Boxes

We ship to PO boxes within the United States via USPS. Expedited and Express shipping options are not available to PO boxes – Standard shipping only.

APO/FPO Military Addresses

We proudly ship to APO (Army Post Office) and FPO (Fleet Post Office) addresses. Shipping time is typically 15–21 business days due to military mail processing. Tracking may be limited once the package enters the military mail system.

When entering an APO/FPO address:

  • Use “APO” or “FPO” as the city

  • Select the appropriate state (AE, AA, or AP)

  • Enter 96201–96299 or 96301–96499 as the ZIP code

Section 8: Split Shipments

If your order contains multiple items with different processing times (e.g., an in-stock sticker and a custom patch), we may split your order into multiple shipments at no additional cost to you. You will receive separate tracking numbers for each shipment.

Section 9: Shipping to Freight Forwarders

We accept orders to freight forwarders (services that provide you with a US address for onward international shipping). However:

  • Our responsibility ends when the package is delivered to the freight forwarder’s US address.

  • If the forwarder loses, damages, or delays your package, we cannot issue refunds or replacements.

  • We recommend purchasing shipping insurance if using a forwarder.

Section 10: Holiday Shipping Schedules

During peak holiday seasons (Thanksgiving through New Year’s Day), shipping carriers experience higher-than-normal volumes. Please expect 2–5 additional business days of transit time.

To receive your order by December 25:

  • Standard shipping: Order by December 10

  • Expedited shipping: Order by December 18

  • Express shipping: Order by December 21

These are estimates, not guarantees. We are not responsible for carrier delays during the holiday season.

Section 11: Shipping Insurance

For orders over 100,weautomaticallyinclude∗∗RoutePackageProtection∗∗(cost:1.98). This insurance covers:

  • Lost packages (including after delivery? No – coverage ends at delivery)

  • Damaged packages (you must provide photos)

If you would like to add shipping insurance to an order under 100,emailusatlongtd.lyrathisllc@gmail.combeforeyourorderships.Costis1.98 per $100 of order value.

Section 12: Damaged in Transit

If your package arrives visibly damaged (crushed box, torn envelope, etc.):

  1. Take photos of the package before opening.

  2. Open the package and inspect the contents. Take photos of any damaged products.

  3. Email photos and your order number to longtd.lyrathisllc@gmail.com within 3 days of delivery.

  4. Keep all original packaging until we resolve your claim.

We will file a claim with the carrier on your behalf. Once the claim is approved (typically 7–14 days), we will ship a replacement or issue a refund, at your option.

Section 13: Contact for Shipping Issues

For any shipping-related question or problem:

Email: longtd.lyrathisllc@gmail.com (use subject line “SHIPPING – Order #[Your Number]”)
Phone: +84915396966 (Monday–Friday, 9 AM – 6 PM Mountain Time)

Please have your order number ready.