Refund and Return Policy

Our Commitment to Your Satisfaction

At Lyrathis LLC, we want you to love every patch, sticker, and badge reel you purchase from us. We take great pride in the quality of our products and stand behind them 100%. However, we also understand that sometimes a product may not meet your expectations, arrive damaged, or simply not be the right fit for your needs. That is why we have developed a fair, transparent, and easy-to-follow Refund and Return Policy.

This policy applies to all purchases made on lyrathis.store. Please read it carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms below.

Quick Summary (For Your Convenience)

Issue Time Limit Refund Type Who Pays Return Shipping?
Changed your mind 30 days from delivery Full refund (minus original shipping) Customer
Defective or damaged product 30 days from delivery Full refund + shipping Lyrathis LLC
Wrong item received 30 days from delivery Full refund + shipping Lyrathis LLC
Lost in transit Varies (see below) Full refund or replacement Lyrathis LLC

30-Day Return Window

You have 30 calendar days from the date your order is delivered to initiate a return. This window applies to all return reasons except where otherwise noted (e.g., lost packages). Returns requested after 30 days will be rejected unless required by applicable consumer protection laws in your jurisdiction.

Important: The 30-day window begins on the delivery date shown in your tracking information, not the order date or ship date.

Eligibility Criteria for Returns

To be eligible for a return, the following conditions must be met:

  1. Product condition: The item must be unused, unwashed, and in its original packaging with all tags and accessories intact. For patches, this means the backing (iron-on, Velcro, or adhesive) must not have been removed or altered. For stickers, the item must not have been peeled from its backing sheet. For badge reels, the item must not have been worn or attached to any lanyard or clothing.

  2. Timeframe: The return request must be initiated within 30 days of delivery.

  3. Proof of purchase: You must provide your order number (found in your email confirmation) or a copy of the original invoice.

  4. Authorization: Do not send returns without first contacting us for a Return Merchandise Authorization (RMA) number. Unauthorized returns will be refused and returned to you at your expense.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom or personalized products: Patches, stickers, or badge reels that were specifically designed or altered based on your unique artwork, logo, or specifications. Because these items have no resale value to us, they are final sale.

  • Downloadable digital products: If we offer digital design proofs or digital stickers, these cannot be returned once delivered.

  • Gift cards: Lyrathis LLC gift cards are non-refundable.

  • Items marked “Final Sale”: Any product explicitly labeled as final sale on the product page at the time of purchase.

  • Items damaged by customer misuse: We do not cover damage resulting from improper application, washing, storage, or modification.

  • Items returned without RMA number: Returns sent to our facility without a visible RMA number on the package will be rejected.

How to Initiate a Return

Step-by-Step Instructions

  1. Contact us within 30 days of delivery via email at longtd.lyrathisllc@gmail.com or by phone at +84915396966. Provide your order number and the reason for the return.

  2. Receive your RMA number – We will respond within 1 business day with:

    • Your unique RMA number

    • The return shipping address (30 N Gould St Ste R, Sheridan, WY 82801)

    • Specific instructions for packaging your return

  3. Package your return securely – Use the original packaging if possible. Include a printed copy of your order confirmation or a handwritten note with your RMA number and order number inside the package.

  4. Write the RMA number clearly on the outside of the package – This helps our warehouse team identify your return immediately.

  5. Ship the package using a trackable shipping method (USPS, UPS, FedEx, or DHL). Lyrathis LLC is not responsible for return packages that are lost or delayed in transit.

  6. Send us the tracking number – Once you have shipped the return, email the tracking number to longtd.lyrathisllc@gmail.com.

Important Note About Return Shipping Costs

  • If you are returning because you changed your mind: You are responsible for all return shipping costs. We recommend purchasing shipping insurance, as we cannot refund lost returns.

  • If the return is due to our error (defective, damaged, wrong item): We will email you a prepaid return shipping label. Use this label to send the item back at no cost to you.

Refund Processing Timeline

Once we receive your returned item at our Sheridan, Wyoming facility:

  1. Inspection: Our warehouse team inspects the item within 3–5 business days to verify that it meets the eligibility criteria (unused, original packaging, etc.).

  2. Approval or rejection:

    • If approved, we initiate the refund through Stripe.

    • If rejected, we will contact you via email to explain why and offer options (e.g., return the item to you at your expense or donate it on your behalf).

  3. Refund issuance: Approved refunds are processed within 1 business day after inspection.

How Long Until I See the Money in My Account?

  • Credit/debit cards: 3–7 business days (depending on your bank)

  • Apple Pay / Google Pay: 3–7 business days (refund goes to the underlying card)

  • Stripe balance: Instant if you paid using Stripe balance (rare)

Refund Amount

  • Full refund (customer’s choice returns): You will receive the full purchase price of the returned item(s) minus the original shipping costs (unless you return the entire order and the original shipping was free due to order subtotal over $35 – in that case, we deduct the actual shipping cost we incurred).

  • Full refund (our error returns): You receive 100% of the purchase price plus any shipping costs you paid.

Partial Refunds

In certain situations, we may issue a partial refund:

  • The item shows obvious signs of use (e.g., sticker has been peeled and reapplied)

  • The item is returned without original packaging

  • The item is damaged by improper return shipping (poor packaging)

The amount of partial refund is determined on a case-by-case basis.

Defective, Damaged, or Wrong Items

We sincerely apologize if you receive a product that is defective, damaged during shipping, or not what you ordered. Please follow these steps:

For Defective or Damaged Products

  1. Do not use or modify the product – Using a defective patch, sticker, or badge reel may void your right to a refund or replacement.

  2. Contact us within 7 days of delivery – Email longtd.lyrathisllc@gmail.com with:

    • Your order number

    • Photos or a short video clearly showing the defect or damage

    • A brief description of the issue

  3. We will respond within 1 business day with either:

    • A prepaid return shipping label (so we can inspect the item)

    • An immediate replacement order (if the defect is obvious from photos)

  4. Replacement or refund – Once we verify the issue, we will:

    • Ship a replacement at no cost to you (same product, same quantity), OR

    • Issue a full refund including original shipping costs

For Wrong Items Received

If you receive a different product than what you ordered (e.g., you ordered glow-in-the-dark stickers but received standard stickers), follow the same process as for defective items. We will cover all return shipping costs and send you the correct item promptly.

Lost or Stolen Packages

Lost in Transit

If your tracking information shows “delivered” but you have not received your package:

  1. Wait 48 hours – carriers sometimes mark packages as delivered prematurely.

  2. Check with neighbors, building management, or your local post office.

  3. Contact the carrier directly with your tracking number.

  4. If still unresolved after 7 days from the “delivered” date, email us at longtd.lyrathisllc@gmail.com.

We will open an investigation with the carrier. Investigations typically take 7–14 business days. If the carrier confirms the package is lost, we will:

  • Ship a replacement at no cost to you, OR

  • Issue a full refund (including shipping)

Note: Lyrathis LLC is not responsible for packages that are confirmed delivered but stolen from your doorstep. We recommend using a secure delivery location (e.g., work address, P.O. box, or package locker) if theft is a concern in your area.

Never Received Tracking Information

If you placed an order but never received a shipping confirmation email with tracking:

  • Check your spam/junk folder

  • Log into your account on lyrathis.store

  • Contact us at longtd.lyrathisllc@gmail.com with your order number

Cancellations

Before Order is Processed

You may cancel your order for a full refund if:

  • You contact us within 2 hours of placing the order

  • The order has not yet been sent to our fulfillment team

To request a cancellation, email longtd.lyrathisllc@gmail.com immediately with “CANCEL ORDER – [Order Number]” in the subject line. If we confirm cancellation, we will process the refund within 1 business day.

After Order is Processed or Shipped

Once our fulfillment team has begun processing your order (typically within 2–4 hours of placement), cancellations are no longer possible. You will need to receive the order and then initiate a standard return (30-day return window applies). Shipping costs are non-refundable for cancellations requested after processing.

Exchanges

We do not offer direct exchanges. If you received a product and wish to exchange it for a different size, color, or design, please:

  1. Return the original item following the return process above

  2. Place a new order for the desired item

Why do we do it this way? Because exchanges are logistically complex and often take longer than processing a return and new order separately. This approach also ensures you receive the correct item as quickly as possible.

International Returns

Customers outside the United States are responsible for:

  • All return shipping costs (unless the return is due to our error)

  • Any customs fees, taxes, or duties associated with the return

When returning an item internationally, please:

  • Mark the package as “Returned Goods” on customs forms to avoid additional fees

  • Use a trackable shipping method with signature confirmation

  • Email us the tracking number

Refunds for international returns are processed in USD. Exchange rate fluctuations are not our responsibility.

Contact Information for Returns

For all return-related inquiries:
Email: longtd.lyrathisllc@gmail.com (include “Return Request” in subject line)
Phone: +84915396966

Return shipping address (after receiving RMA number):
Lyrathis LLC – Returns
30 N Gould St Ste R
Sheridan, WY 82801
United States

Policy Modifications

Lyrathis LLC reserves the right to modify this Refund and Return Policy at any time. Changes become effective immediately upon posting to lyrathis.store. For existing orders, the policy in effect at the time of purchase applies.

Your Statutory Rights

This policy does not affect your statutory rights under applicable consumer protection laws. If you live in a jurisdiction that requires longer return windows or broader refund rights (e.g., European Union’s 14-day cooling-off period for online purchases), those rights supersede our policy. We comply with all local laws where we operate.