Contact us

We’re Here to Help

At Lyrathis LLC, we believe that great customer service is not just about answering questions – it is about building relationships. Whether you need assistance with an existing order, have questions about our products, want to request a custom design, or simply want to share feedback, our team is ready and eager to assist you.

We understand that your time is valuable. That is why we have designed our contact options to be fast, convenient, and effective. Below you will find multiple ways to reach us, along with expected response times and helpful tips to ensure your inquiry is resolved as quickly as possible.

Quick Contact Options

Email Support – Best for Non-Urgent Inquiries & Detailed Questions

Email: longtd.lyrathisllc@gmail.com

Email is ideal for:

  • Questions about product specifications or materials

  • Custom design requests (please attach any reference images or sketches)

  • Order modifications or cancellations (if the order has not yet been processed)

  • Returns and refund requests

  • Wholesale or bulk order inquiries

  • Partnership or collaboration proposals

Expected Response Time: Within 4 business hours (Monday–Friday, 9 AM – 6 PM Mountain Time). Emails sent on weekends or holidays will be answered on the next business day.

Pro Tip: To help us serve you faster, please include your order number (if applicable) and a clear description of your question or issue in the subject line. For example: “Order #LYR12345 – Damaged Patch Received” or “Custom Sticker Design Question – 100 units.”

Phone Support – Best for Urgent Matters

Phone: +84915396966

Phone support is available for:

  • Time-sensitive order issues (e.g., wrong address entered at checkout)

  • Payment or billing concerns

  • Immediate assistance with tracking or delivery delays

  • Customers who prefer speaking to a live representative

Hours: Monday – Friday, 9:00 AM – 6:00 PM Mountain Time
Closed: Saturdays, Sundays, and the following US holidays: New Year’s Day, Independence Day, Thanksgiving Day, and Christmas Day.

Important Notes:

  • Please have your order number ready before calling.

  • If you reach our voicemail, leave your name, order number (if applicable), and a callback number. We will return your call within 2 business hours.

  • For complex issues (e.g., custom design proofs, detailed product questions), we may ask you to follow up via email so we can provide written documentation.

Contact Form – Easy & Convenient

Prefer not to write an email? Use the contact form directly on our website at lyrathis.store/contact. Simply enter your name, email address, order number (optional), and your message. The form automatically routes your inquiry to the appropriate department.

Note: If you are experiencing technical issues with the website, please include screenshots if possible and email them directly to longtd.lyrathisllc@gmail.com.

Frequently Asked Contact Scenarios

I Need Help With My Order

If you have already placed an order and need assistance, please provide the following information in your email or phone call:

  1. Your full name and email address used for the order

  2. Order number (found in your confirmation email)

  3. A detailed description of the issue (e.g., “I received the wrong color patch” or “My tracking number shows delivered but I have not received the package”)

  4. Photos (for quality-related issues – this helps us process replacements faster)

I Want to Request a Custom Design

Lyrathis LLC offers full customization for patches, stickers, and badge reels. To get started:

  • Email us at longtd.lyrathisllc@gmail.com with the subject line “Custom Order Request – [Product Type]”

  • Attach your design file (preferred formats: AI, EPS, PDF, PNG, or JPG at 300 DPI or higher)

  • Specify the quantity, size, and any special requirements (e.g., backing type for patches, finish type for stickers)

  • Our design team will respond within 1–2 business days with a digital proof and a quote

Minimum Order Quantities:

  • Custom stickers: 50 units

  • Custom patches: 25 units

  • Custom badge reels: 50 units

No minimum for design consultation – we are happy to discuss your ideas even if you are not ready to order.

I Have a Question About Payment

All payments on lyrathis.store are processed securely through Stripe. We accept:

  • Visa, Mastercard, American Express, Discover (credit and debit cards)

  • Apple Pay (on supported devices)

  • Google Pay

If you experience a payment decline, please:

  1. Verify that your card has sufficient funds and is not expired

  2. Check that your billing address matches the one on file with your bank

  3. Contact your bank to ensure they are not blocking the transaction

  4. Try using a different payment method

If the issue persists, email us at longtd.lyrathisllc@gmail.com with screenshots of any error messages, and we will investigate.

I Want to Track My Order

Once your order ships, you will receive an automated email containing:

  • A tracking number

  • A direct link to the carrier’s tracking page

  • Estimated delivery date

You can also log into your account on lyrathis.store (if you created one during checkout) to view real-time tracking information.

If tracking shows “delivered” but you have not received your package:

  1. Check with neighbors, family members, or building management

  2. Look around your property (packages are sometimes left in unexpected places)

  3. Wait 48 hours – carriers occasionally mark packages as delivered early

  4. Contact the carrier directly with your tracking number

  5. If still unresolved, email us and we will open an investigation on your behalf

Business Hours & Holiday Schedule

Day Status
Monday – Friday Open (9 AM – 6 PM MT)
Saturday Closed
Sunday Closed
New Year’s Day (Jan 1) Closed
Independence Day (July 4) Closed
Thanksgiving (4th Thursday of Nov) Closed
Christmas Day (Dec 25) Closed

Email inquiries received outside of business hours will be answered on the next business day in the order they were received.

Mailing Address – For Returns & Written Correspondence

Lyrathis LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Important Notes for Returns:

  • Do not send returns without first contacting us for authorization. Unauthorized returns may not be processed.

  • We recommend using a trackable shipping service (e.g., USPS Priority Mail, UPS, FedEx) for returns, as Lyrathis LLC is not responsible for lost or delayed return packages.

  • Write your order number clearly on the outside of the package to ensure proper processing.

Wholesale & Bulk Orders

Are you a business owner, event organizer, or nonprofit looking to order 500+ units? Lyrathis LLC offers special pricing for wholesale and bulk orders. Benefits include:

  • Volume-based discounts (up to 30% off retail prices)

  • Dedicated account manager for order coordination

  • Faster turnaround times for custom designs

  • White-label packaging options (subject to minimum quantities)

To request a wholesale quote, please email longtd.lyrathisllc@gmail.com with the subject line “Wholesale Inquiry – [Your Business Name]” and include:

  • Product types and quantities desired

  • Any customization requirements

  • Your shipping address (to calculate accurate shipping costs)

  • Your tax ID or reseller certificate (if applicable)

A member of our wholesale team will respond within 2–3 business days.

Report a Problem with the Website

If you encounter technical issues while using lyrathis.store – such as broken links, pages failing to load, checkout errors, or display problems – please email us at longtd.lyrathisllc@gmail.com with the subject line “Website Issue.” Include:

  • The URL where the issue occurred

  • A description of what happened (and what you expected to happen)

  • Your browser name and version (e.g., Chrome 120, Safari 17)

  • Your operating system (e.g., Windows 11, macOS Sonoma, iOS 17)

  • Screenshots or screen recordings, if possible

We will investigate and work to resolve the issue as quickly as possible.

Feedback & Suggestions

We are always looking for ways to improve. Have an idea for a new product design? Want to suggest a feature for our website? Notice something we could be doing better? Please tell us!

Email your feedback to longtd.lyrathisllc@gmail.com with the subject line “Feedback – [Topic].” While we cannot respond personally to every suggestion, we read every message and take your input seriously. Customers who provide actionable feedback that leads to meaningful changes will receive a 15% discount code as a thank-you.

Social Media & Community

Stay connected with Lyrathis LLC for product launches, exclusive discounts, design inspiration, and behind-the-scenes content:

  • Instagram: @lyrathis.store (coming soon)

  • Facebook: Lyrathis LLC (coming soon)

Note: Our social media channels are currently under development. For now, email and phone remain the best ways to reach us.

Escalation Process – What If My Issue Is Not Resolved?

We strive to resolve every customer inquiry fairly and promptly. However, if you feel that your issue has not been addressed to your satisfaction after contacting our standard support channels, you may escalate your concern as follows:

  1. First Escalation: Reply to your existing email thread with “ESCALATION – Request for Manager Review” in the subject line. A customer service manager will review your case and respond within 1 business day.

  2. Final Escalation: Send a detailed written explanation of your issue, along with all previous correspondence, to our physical address (Attention: Legal Department – Customer Escalation). We will respond via certified mail within 14 business days.

Fraud & Security Concerns

If you suspect unauthorized activity on your account or believe your payment information has been compromised as a result of using lyrathis.store, please:

  1. Immediately contact your bank or credit card issuer

  2. Email us at longtd.lyrathisllc@gmail.com with the subject line “SECURITY ALERT”

  3. Call us at +84915396966 (during business hours)

We will work with Stripe’s fraud detection team to investigate and take appropriate action.

Final Words – We Genuinely Care

At Lyrathis LLC, you are not just a transaction. You are a valued member of our community. Whether you are reaching out to ask a simple question, resolve a problem, or share a great idea – we will treat you with the respect, patience, and professionalism you deserve.

Thank you for choosing Lyrathis LLC. We look forward to hearing from you.

Lyrathis LLC
30 N Gould St Ste R, Sheridan, WY 82801 US
Email: longtd.lyrathisllc@gmail.com
Phone: +84915396966
Website: lyrathis.store